Return & Warranty Policy

Return & Warranty Policy

**Please have your Invoice or RMA Number ready for any Warranty inquiries**

**Warranty claims MUST be made through your original retailer. Please contact us ONLY if you bought the product directly from Apexcone or DDM Tuning. If you purchased from another retailer/wholesaler, you MUST contact that retailer/wholesaler for warranty. Our Warranty is extended to the original purchaser only.**


OEM Parts

Warranty Claims for BMW OEM parts will be honored at authorized BMW dealerships and repair shops. DDM Tuning does not process any warranty claims for BMW OEM parts.

All OEM BMW Parts that are under $15 or special order from Germany non returnable. Please double check part numbers prior to ordering.

Please call DDM Tuning if you have any specific questions or concerns before ordering; we'll be glad to help.

DAMAGED ITEMS OR MISSING ITEMS FROM ORDER
DDM Tuning must be notified BY TELEPHONE ONLY within 72 hours of delivery if a shipment arrives with a damaged item(s) or with an item(s) missing. Therefore, be sure to examine your order within 48 hours of delivery to verify that it is complete and undamaged. Please keep all of the packaging until your matter has been resolved. We will need clear pictures of the damaged item(s) and packaging before we can process any claim. In the case of a missing item(s), we will likely require photos of the packaging and what was received.

STANDARD WARRANTY EXCHANGE: OBTAIN AN RMA NUMBER

Overview of the Warranty Procedure:

  • Trouble-shoot to determine what component is faulty
  • Obtain an RMA Number from DDM Tuning via email (Support Center)
  • Ship the faulty part to DDM Tuning with the RMA Number on the package
  • Receive replacement component from DDM Tuning
  • If items returned for warranty replacement are not defective or not covered by the warranty they will be disposed of after 30 days.

We are glad to replace faulty items as part of a warranty claim if the item(s) is indeed defective and is covered under warranty. In the case of any discrepancies and disputes, the resolution of warranty claims is at the discretion of Apexcone/DDM Tuning.

Proof of purchase from DDM Tuning will be required so please keep a record of your invoice. If you don't have your invoice number, we can search our database to assist you. We process warranty claims only for merchandise purchased directly from DDM Tuning. If you purchased your item(s) from another retailer, please contact that retailer for assistance.

For online purchases, you must obtain a Return Merchandise Authorization (RMA) number from DDM Tuning before shipping any item(s) to us. Please do NOT ship anything to DDM Tuning without first obtaining an RMA number; all shipments without an RMA number will be returned to the sender. To obtain an RMA number and further instructions, please contact us ONLINE. To expedite the warranty exchange process for HID kits, before contacting us, please trouble-shoot to determine if the failure is due to a faulty bulb, ballast or harness. Replacement parts will be shipped to the customer after DDM Tuning receives and tests the faulty item(s). Sorry, but we will not exchange the defective part for a different part (e.g., if you return 5000K bulbs under warranty, we will not exchange them for 6000K bulbs). For details regarding the shipping for a Warranty exchange, please see the Shipping section below.

For walk-in purchases, please bring the faulty item(s) to one of our stores and we'll be glad to assist you with a warranty exchange. In some cases, we may not have the item(s) in the warehouse, in which case we will arrange to have the needed replacement component(s) shipped to you.

ADVANCED REPLACEMENT for HID COMPONENTS
We process Advance Replacements too. Please Contact us via email (Support Center).

EXCHANGES AND RETURNS FOR REFUND (Does Not Apply to OEM Parts)
DDM Tuning will process exchanges and returns for refund if the item(s) are returned to DDM Tuning within 30 days of when the merchandise was received by the customer. You must obtain a Return Merchandise Authorization (RMA) number from DDM Tuning before shipping any item(s) to us. Items being returned must be in new/unused/original condition, and--when applicable--must be returned with the original packaging. In addition to any costs/credits due to the difference in value of the items being exchanged, exchanges will be processed at a cost of $20 to cover the return shipping and administrative costs. Returns for a refund are subject to a 10% restocking fee (10% of the purchase price); the shipping cost will not be refunded. Under no circumstances will we accept a return for a part that has been primed or painted, even if we shipped you the wrong part(s). You must test-fit body parts before installation to verify fitment. Unpainted parts in original condition and packaging may be returned or exchanged.

SHIPPING COSTS AND METHODS FOR PRODUCT AND WARRANTY EXCHANGES

  • Product Exchanges: customer is responsible for all shipping costs.
  • Domestic (within the United States) Warranty Exchanges--within 7 days: if the problem is reported within 7 days of when the customer received the item(s) in question, DDM Tuning will provide a Return Shipping Label for shipping the item(s) from the customer to DDM Tuning, and DDM Tuning will cover the cost of shipping replacement item(s) to the customer.
  • Domestic Warranty Exchanges--after 7 days: if the problem is reported after 7 days of when the customer received the item(s) in question, the customer is responsible for shipping the item(s) to DDM Tuning, and DDM Tuning will cover the cost of shipping the replacement item(s) to the customer.
  • International Warranty Exchanges: customer is responsible for all shipping costs.

For all Warranty Exchanges, if any returned item(s) proves to be functional or are not under warranty, the customer will be responsible for the Shipping and Handling costs related to returning the functional item(s) to the customer; additionally, if a Return Shipping Label was provided, you will be charged to cover the cost of that shipping.

All shipping for Exchanges will be ground shipping and the carrier will be chosen by DDM Tuning; all costs associated with upgraded/expedited shipping will be the responsibility of the customer.

Please note that all shipments sent to DDM Tuning must be labeled with an RMA number (see above), which must be obtained from DDM Tuning.

WHAT IS NOT COVERED UNDER WARRANTY

  • Physical Damage and Modifications: products that sustain physical damage are NOT covered under warranty; physical damage includes corrosion and damage sustained due to installation errors. Modifications to merchandise voids the warranty, this includes modifications made to wiring harnesses. Items that are damaged when shipped to us will not be covered under warranty but we will assist you with a shipping claim if you decide to file one with the carrier.
  • Collateral Damage: collateral damage and all associated costs due to the failure of any item purchased through DDM Tuning are not covered.
  • HID Bulb Color: bulb color variations due to lot-to-lot and manufacturer-to-manufacturer differences is not a basis for a warranty claim.

Submit a Ticket for Warranty Items: Please include the full name on the original order, your order number, a shipping address, and a description of your issue and what you believe needs to be replaced. You will receive a response letting you know if the return is authorized. Please do not ship the items back us without getting an authorization to do so.



 
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