Return & Warranty Policy
**Please have your Invoice or RMA Number ready for
any Warranty inquiries**
**Warranty claims MUST be made through your original retailer. Please contact
us ONLY if you bought the product directly from Apexcone or DDM Tuning. If you
purchased from another retailer/wholesaler, you MUST contact that
retailer/wholesaler for warranty. Our Warranty is extended to the original
Warranty Claims for
BMW OEM parts will be honored at authorized BMW dealerships and repair
shops. DDM Tuning does not process any
warranty claims for BMW OEM parts.
All OEM BMW Parts that are under $15 or special order from Germany non returnable. Please double check part numbers prior to ordering.
Please call DDM Tuning if you have any specific questions or
concerns before ordering; we’ll be glad to help.
DAMAGED ITEMS OR MISSING ITEMS FROM ORDER
DDM Tuning must be notified BY TELEPHONE ONLY within 72 hours of delivery if a
shipment arrives with a damaged item(s) or with an item(s) missing. Therefore,
be sure to examine your order within 48 hours of delivery to verify that it is
complete and undamaged. Please keep all of the packaging until your matter has
been resolved. We will need clear pictures of the damaged item(s) and packaging
before we can process any claim. In the case of a missing item(s), we will
likely require photos of the packaging and what was received.
STANDARD WARRANTY EXCHANGE: OBTAIN AN RMA NUMBER
Overview of the Warranty Procedure:
to determine what component is faulty
an RMA Number from DDM Tuning via email (Support Center)
the faulty part to DDM Tuning with the RMA Number on the package
replacement component from DDM Tuning
- If items returned for warranty replacement are not defective or not covered by the warranty they will be disposed of after 30 days.
We are glad to replace faulty items as part of a warranty
claim if the item(s) is indeed defective and is covered under warranty. In the
case of any discrepancies and disputes, the resolution of warranty claims is at
the discretion of Apexcone/DDM Tuning.
Proof of purchase from DDM Tuning will be required so please
keep a record of your invoice. If you don’t have your invoice number, we can
search our database to assist you. We process warranty claims only for
merchandise purchased directly from DDM Tuning. If you purchased your item(s)
from another retailer, please contact that retailer for assistance.
For online purchases, you must obtain a Return Merchandise
Authorization (RMA) number from DDM Tuning before shipping any item(s) to us.
Please do NOT ship anything to DDM Tuning without first obtaining an RMA
number; all shipments without an RMA number will be returned to the sender. To
obtain an RMA number and further instructions, please contact us ONLINE. To expedite the warranty exchange process for HID
kits, before contacting us, please trouble-shoot to determine if the failure is
due to a faulty bulb, ballast or harness. Replacement parts will be shipped to
the customer after DDM Tuning receives and tests the faulty item(s). Sorry, but
we will not exchange the defective part for a different part (e.g.,
if you return 5000K bulbs under warranty, we will not exchange them for 6000K
bulbs). For details regarding the shipping for a Warranty exchange, please see
the Shipping section below.
For walk-in purchases, please bring the faulty item(s) to
one of our stores and we’ll be glad to assist you with a warranty exchange. In
some cases, we may not have the item(s) in the warehouse, in which case we will
arrange to have the needed replacement component(s) shipped to you.
ADVANCED REPLACEMENT for HID COMPONENTS
Sorry, we no longer process Advance Replacements.
EXCHANGES AND RETURNS FOR REFUND (Does Not Apply to OEM Parts)
DDM Tuning will process exchanges and
returns for refund if the item(s) are returned to DDM Tuning within 30 days of
when the merchandise was received by the customer. You must
obtain a Return Merchandise Authorization (RMA) number from DDM Tuning before
shipping any item(s) to us. Items
being returned must be in new/unused/original condition, and--when
applicable--must be returned with the original packaging. In addition to any
costs/credits due to the difference in value of the items being exchanged,
exchanges will be processed at a cost of $20 to cover the return shipping and
administrative costs. Returns for a refund are subject to a 20% restocking fee
(20% of the purchase price); the shipping cost will not be refunded. Under no
circumstances will we accept a return for a part that has been primed or
painted, even if we shipped you the wrong part(s). You must test-fit body parts
before installation to verify fitment. Unpainted parts in original condition and
packaging may be returned or exchanged.
SHIPPING COSTS AND METHODS FOR PRODUCT AND WARRANTY EXCHANGES
- Product Exchanges: customer is responsible for
all shipping costs.
- Domestic (within the United States) Warranty
Exchanges--within 7 days: if the problem is reported within 7 days of when
the customer received the item(s) in question, DDM Tuning will provide a
Return Shipping Label for shipping the item(s) from the customer to DDM
Tuning, and DDM Tuning will cover the cost of shipping replacement item(s)
to the customer.
- Domestic Warranty Exchanges--after 7 days: if
the problem is reported after 7 days of when the customer received the
item(s) in question, the customer is responsible for shipping the item(s)
to DDM Tuning, and DDM Tuning will cover the cost of shipping the
replacement item(s) to the customer.
- International Warranty Exchanges: customer is
responsible for all shipping costs.
For all Warranty
Exchanges, if any returned item(s) proves to be functional or are not under warranty, the customer will
be responsible for the Shipping and Handling costs related to returning the
funtional item(s) to the customer; additionally, if a Return Shipping Label was
provided, you will be charged to cover the cost of that shipping.
All shipping for
Exchanges will be ground shipping and the carrier will be chosen by DDM Tuning;
all costs associated with upgraded/expedited shipping will be the responsibility
of the customer.
Please note that
all shipments sent to DDM Tuning must be labeled with an RMA number (see above),
which must be obtained from DDM Tuning.
WHAT IS NOT COVERED UNDER WARRANTY
Damage and Modifications: products that sustain physical damage are NOT
covered under warranty; physical damage includes corrosion and damage
sustained due to installation errors. Modifications to merchandise voids
the warranty, this includes modifications made to wiring harnesses. Items
that are damaged when shipped to us will not be covered under warranty but
we will assist you with a shipping claim if you decide to file one with
Damage: collateral damage and all associated costs due to the failure of
any item purchased through DDM Tuning are not covered.
Bulb Color: bulb color variations due to lot-to-lot and
manufacturer-to-manufacturer differences is not a basis for a warranty
SPECIAL NOTE REGARDING COILOVERSSubmit a Ticket for Warranty Items:
Please keep original suspension set-up just in case you need to return your kit
or part of your kit for warranty reasons. We do not offer advanced replacement
coilovers for warranty reasons.
Please include the full name on the original order, your order number, a shipping address, and a description of your issue and what you believe needs to be replaced. You will receive a response letting you know if the return is authorized. Please do not ship the items back us without getting an authorization to do so.
Customers must submit an online ticket using the support system in order to activate their RMA number. Click Here.