Online Support

How will I keep track of my order's progress when I submit an order with DDM Tuning?

DDM Tuning will keep you informed of your order via e-mail with an initial email confirming your order and subsequent emails advising when the order has been packed and shipped. Your tracking number will be emailed to you.

Please note that Tracking Numbers that begin with EE and end with CN are valid at usps.com.

You may also check our online order status page for live updates by clicking MY ORDERS when logged in.

Does DDMTuning.com accept phone, fax, email or snail mail orders?

Unfortunately, we do not accept phone, fax or e-mail orders at this time. All orders must be placed online for accuracy and security reasons.

What payment methods does DDM Tuning accept?

• Visa
• MasterCard
• Discover Network
• American Express
• PayPal
• Cash (in-store only)

How long does it generally take to process an order?

It typically takes one to two business days for us to process an order (prior to shipping it). The delivery time will depend upon what item(s) are being shipped and the destination. Most HID orders take 7-10 business days for delivery. Bumper shipments take about 7 business days. LED orders take 3-5 business days. Once your order is shipped you will receive a tracking number via email.

Is Expedited Shipping available?

Was my order submitted successfully? I didn't see an order confirmation page.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission.

Please wait approximately 15 minutes and refresh your my orders page in order to confirm whether or not your order was successfully submitted. Be sure to check the email linked to your account for the order confirmation.

Is the DDM Tuning website secure? What security features are in place to safeguard my information?

Security is a top priority at DDM Tuning. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. DDM Tuning uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com..

All DDM Tuning servers, including web servers and database servers, are housed and maintained in secure locations with data monitoring, traffic monitoring, and server usage monitoring to ensure only authorized employees gain access to business and website security related functions.

I Checked my order status online and was advised that my order has been canceled / error. Why?

If an order is placed but the credit card is declined or the shipping address cannot be verified within 2 business days, the order is voided.

There is no way to regenerate a voided order. Instead, you will have to re-order online. If your order was voided due to a credit card decline, please make sure you have contacted your credit card company (or bank) prior to replacing your order to make sure that everything is ok with your account.

Can I change my order once it has been submitted?

Please be sure to speak directly to a DDM Tuning Associate to request order changes, including address corrections and item changes; changes are not accepted via phone messages or email. We will do everything we can to accommodate your request to change an order. In some cases, it will be easier to cancel & refund the order and have you place the order again with the changes. If the order has shipped, we will not be able to change the order; therefore, order changes are time sensitive—please call us right away.

Can I reactivate an order that has been voided or cancelled?

We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided orders. DDM Tuning reserves the right to cancel and refund any order at any time.

Does DDM Tuning sell or release my personal information?

DDM Tuning respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

(2) Re-ship the order, which will entail the customer paying the return to sender fee and the cost of re-shipping the order; the total amount due to re-ship an order will be twice the original cost of shipping.

What can I do if I am having trouble with my shopping cart?

Shopping cart problems usually occur for one or more of the following reasons:

1. Cookies are not enabled, or your browser is configured to block DDM Tuning and/or secure cookies.
   
   NOTE: In some cases, the cookies on your computer may become corrupted, please clear your cookies and cache, close your browser and try again.


2. The master clock on the computer is not set correctly.


3. The computer you're using is behind a firewall.


4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.


5. You are using a browser released prior to Internet Explorer 5.1.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact us IMMEDIATELY if you are unable to locate any item(s). We are able to correct shipping errors if they are reported to us within 3 days of receipt of the shipment.

Certain products, including HID Kits and certain headlights which are approved for the European market but vary from the American market parts are for race use only and do not have DOT (Department of Transportation) approval. Any misuse of said product is done so at the buyers own risk, DDM Tuning is not responsible for any complaints, fines, or damages done for driving on public roads with non DOT approved parts.

Can DDM Tuning use registered mail for my APO/FPO order?

Sorry, no. We do not offer a registered mail option for APO/FPO orders. We currently use only the standard service offered by the United States Postal Service to keep rates as low as possible.

Do you have wholesale pricing for LEDs?

We do offer wholesale pricing to our wholesale accounts which will be visible when logged in to your account. We also have quantity pricing for the general public. 50pc: 20% off; 100pc: 30% off; 500pc: 35% off, 1000pc: 40% off: 1500pc please contact us. These discounts apply only to LED Bulbs / resistors / flashers and do not apply to LED Work Lamps or Daytime Running Lamps. Items on clearance are not subject to discounted quantity pricing.

Should I keep my halogen bulbs?

Yes, please keep your halogen bulbs. Although our HIDs are very reliable, there is a possibility that they fail prematurely (which is why our Warranty is excellent!), in which case you will want to have halogen bulbs on hand to tie you over while we process your warranty claim.

San Diego 7171 Ronson Road, Suite A San Diego, CA 92111 P: 858.633.2020 F: 858.633.2019

Huntington Beach 5445 Oceanus Drive, Suite 105 Huntington Beach, CA 92649 P: 714.901.5080 F: 714.901.509