How will I keep track of my order's progress when I submit an order with DDM Tuning?
DDM Tuning will keep you informed of your order via e-mail with an initial
email confirming your order and subsequent emails advising when the order has
been packed and shipped. Your tracking number will be emailed to you.
Please note that Tracking Numbers that begin with EE and end with CN are
valid at usps.com.
You may also check our online order status page for live updates by clicking MY
ORDERS when logged in.
Does DDMTuning.com accept phone, fax, email or snail mail orders?
Unfortunately, we do not accept phone, fax or e-mail orders at this time.
All orders must be placed online for accuracy and security reasons.
What payment methods does DDM Tuning accept?
- Visa
- MasterCard
- Discover Network
- American Express
- PayPal
- Cash (in-store only)
How long does it generally take to process an order?
It typically takes one to two business days for us to process an order (prior to shipping it). The delivery time will depend upon what item(s) are being shipped and the destination. Most HID orders take 7-10 business days for delivery. Bumper shipments take about 7 business days. LED orders take 7-10 business days. Once your order is shipped you will receive a tracking number via email.
Is Expedited Shipping available?
Sorry, but we currently do not offer expedited shipping options. HID orders will ship via USPS Priority International. Most other orders will ship via FedEx Ground (their Home Delivery service) or UPS Ground. Bumper orders are shipped via ground shipping provided by Pilot Air.
Where are you products shipped from?
Was my order submitted successfully? I didn't see an order confirmation page.
If you didn't see an order confirmation page even though you clicked the
last submit button, our server probably still received your order. This happens
when communication back to your PC is interrupted following your order
submission.
Please wait approximately 15 minutes and refresh your my orders page in
order to confirm whether or not your order was successfully submitted. Be sure
to check the email linked to your account for the order confirmation.
Is the DDM Tuning website secure? What security features are in place to safeguard my information?
Security is a top priority at DDM Tuning. When you submit sensitive
information via the website, your information is protected both online and
offline.
When our registration/order form asks you to enter sensitive information (such
as your credit card number), that information is encrypted and is protected
with the best encryption software currently available in the industry - SSL.
DDM Tuning uses the most advanced form of SSL software available: 128-bit
encryption by Verisign. To learn more about SSL, follow this link www.verisign.com..
All DDM Tuning servers, including web servers and database servers, are housed
and maintained in secure locations with data monitoring, traffic monitoring,
and server usage monitoring to ensure only authorized employees gain access to
business and website security related functions.
I Checked my order status online and was advised that my order has been canceled / error. Why?
If an order is placed but the credit card is declined or the shipping
address cannot be verified within 2 business days, the order is voided.
There is no way to regenerate a voided order. Instead, you will have to
re-order online. If your order was voided due to a credit card decline, please
make sure you have contacted your credit card company (or bank) prior to
replacing your order to make sure that everything is ok with your account.
Can I change my order once it has been submitted?
Please be sure to speak directly to a DDM Tuning Associate to request order
changes, including address corrections and item changes; changes are not accepted via phone messages or email. We will do
everything we can to accommodate your request to change an order. In some
cases, it will be easier to cancel & refund the order and have you place
the order again with the changes. If the order has shipped, we will not be able
to change the order; therefore, order changes are time sensitive—please call us
right away.
Can I reactivate an order that has been voided or cancelled?
We're sorry, but unfortunately, you will have to re-order online. Our
internal system does not have the capability to reinstate voided orders. DDM
Tuning reserves the right to cancel and refund any order at any time.
Does DDM Tuning sell or release my personal information?
DDM Tuning respects your privacy. We will not under any circumstances sell
or release your information to anyone without your consent. Please see our Privacy
Policy for additional details.
What if my shipment is Returned To Sender?
If the customer's shipment is refused or otherwise determined to be undeliverable by the postal service, there are two options:
- (1) Process a refund, which will be the calculated as the cost of the items purchased less the cost of shipping (this covers the Return to Sender fee that we incur).
- (2) Re-ship the order, which will entail the customer paying the return to sender fee and the cost of re-shipping the order; the total amount due to re-ship an order will be twice the original cost of shipping.
What can I do if I am having trouble with my shopping cart?
Shopping cart problems usually occur for one or more of the following reasons:
- Cookies are not enabled, or your browser is configured to block DDM Tuning and/or secure cookies.
NOTE: In some cases, the cookies on your computer may become corrupted, please clear your cookies and cache, close your browser and try again. - The master clock on the computer is not set correctly.
- The computer you're using is behind a firewall.
- The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
- You are using a browser released prior to Internet Explorer 5.1.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated
with your order. If all boxes have been delivered but you're still missing an
item, check the packing material for small items. Please contact us IMMEDIATELY
if you are unable to locate any item(s). We are able to correct shipping errors
if they are reported to us within 3 days of receipt of the shipment.
Are your products DOT approved?
Certain products, including HID Kits and certain headlights which are
approved for the European market but vary from the American market parts are
for race use only and do not have DOT (Department of Transportation) approval.
Any misuse of said product is done so at the buyers own risk, DDM Tuning is not
responsible for any complaints, fines, or damages done for driving on public roads
with non DOT approved parts.
Can DDM Tuning use registered mail for my APO/FPO order?
Sorry, no. We do not offer a registered mail option for APO/FPO orders. We currently use only the standard service offered by the United States Postal Service to keep rates as low as possible.